Profit optimisation through an intimate understanding of your customers.

Whatever your business size or stage, Cooper-Fay Harris go beyond being just your consultants; we are also your global partners in prosperity. 

We create value, so businesses don’t just survive….

At Cooper-Fay Harris we help businesses to achieve aspirational goals and more durable profits so they thrive always.   

Providing innovative one stop shop consulting services for the life of your business

From looking for investment through to scale up, business transformation, value optimisation & M&A. through to exit, our expertise will ensure a seamless journey for every type of business, whatever its size or sector.

  • Whether you a smaller business looking for that starting investment or a larger business seeking seed or growth funding, let our experts support you to:

    • Deliver investment readiness support – helping you to write business plans, information memorandums, pitch decks that position your business in the best way possible for investment

    • Nail your numbers – utilising our financial expertise to critique and improve your forecasts & reporting

    • Put you in contact with potential investors that are already part of our Investor hub

    So you get the optimal investment you need from the right partner, when you need it

  • If you are looking to scale up for growth or have just won a new piece of business that needs mobilising, utilise our extensive mobilisation & scale up experience to:

    • Complete a deep CFH diagnostic© to determine where people, processes, tools, technology & cultures can be optimised for growth

    • Review “AS-IS” operating models so together we can design optimised “TO-BE” Target operating models with detailed transition plans

    • Develop detailed mobilisation, stabilisation & transition plans that will ensure a smooth & successful mobilisation, even at very short notice

    • Develop plans for digitisation that leverage AI & robotics to deliver leaner & more cost effective processes

    • Align plans with cash runways required to deliver growth

  • We’ll identify business uncommon truths and develop plans that optimise strengths & opportunities whilst mitigating weaknesses, risks and threats:

    • We’ll develop plans that transform & turnaround business, financial and cultural performance quickly, and for the long term

    • Deliver cost out, value optimisation & improved cash runways

    • Support you to realign & reset business strategy, mission & values

    • Optimise and design your transition to new target operating models

    • Develop your ESG strategy & implementation plans

    • Complete deep customer journey mapping, surveys & research to identify untapped opportunities & mitigate competitive threats

    • Develop effective governance to enable you to make good decisions

    Giving you not just the plans but also the support to deliver them

  • Whether you are merging or acquiring we can help to make the right investments and integrate effectively:

    • Complete a deep due diligence of potential targets & strategies to identify untapped strengths & opportunities for driving value

    • Run M&A processes with brokers, advisors & sellers

    • Design and deliver effective integration models and plans so that strategy, operations, cultures, people, financials, systems and processes are integrated effectively

    • To support & ensure your teams remain engaged during M&A activity

    • Complete post integration business, finance & cultural transformation & turnaround to identify untapped opportunity & mitigate risks

    Supporting you to get the right deal over the line, at the right price

  • Whether you are a founder looking to liquidate your investment or a bigger business looking to divest part or all your business we can support you to divest & exit effectively:

    • Complete business optimisation prior to divestment to enable you to improve your multipliers pre sale

    • Support & advise optimal divestment processes to support leaders through divestment processes and ensure your business is positioned in the most favourable light for exit

    Supporting you to exit with the right deal over the line, at the right price

We enable you to build a business experience that delivers for your customers consistently always, allowing you to focus on growth and take your business to its full potential.

  • The Cooper-Fay Harris experience:

    • The responsiveness of a boutique business, but also with global powerhouse impact

    • Our approach is tried & tested for success with small start-ups/SME’s, through to impressive FTSE clients and everything inbetween

    • We’ll simplify the complex so you can see the wood for the trees & discover your uncommon truths

    • We’ll help you to develop forward plans that enable you to optimise and grow your business, whilst also mitigating risks

    • We’ll challenge you in a good way, as what matters to you, matters to us

    Enabling you, your people, your business & its profits to thrive always

  • You get the A Team.

    • Our leadership team & consultants have some truly impressive CV’s

    • All of our team have lead businesses at the C-Suite level in many different types of organisations, geographies, cultures & sectors

    • They’ll give you access to their impressive global network of long time cultivated relationships of global key players, industry leaders, suppliers and influencers

    • They’ll open doors that will enable you to maximise value

    Enabling you to get on with running of your business so you & your teams can: focus on customer delivery; scale up for growth & be motivated to want to be part of the journey.

  • At Cooper-Fay Harris we have an engagement model and pricing to fit every need:

    • A fixed monthly fee for consulting & non exec advisory support

    • A diagnostic price dependant on the complexity & scale of your business

    • Bespoke outcome delivery: through personalised workshops, projects & transformation delivery to an agreed scope & budget

    • Day rate (inside & outside IR35) for interim, consulting or fractional specialist advisor skillsets aligned to your individual business needs

    Whatever your need, we’ll find a way to make it work for all parties because we’re all about delivering outcomes NOT billable hrs!

  • Our breadth & depth of knowledge is unparalleled

    Sector specialisms:

    • Property, Construction & FM

    • Transport (vehicle, rail, air)

    • Ecommerce global marketplaces & tech businesses

    • High street and luxury retail

    • Private Equity

    • Wider B2B & B2C services business

    Market specialisms:

    • UK, N/W Europe, USA, UAE

    Bringing that add knowledge & magic to any engagement

  • If you cut us in half it would read collaboration & partnership… it’s just part of our DNA

    • We’ll inspire “out of the box” / “bluer sky” thinking about what is & could be possible for you and your business

    • Change will never be done to you. You & your teams will always be engaged & feel part of our joint change story

    • We’ll talk in your language, and how it is, no BS

    We recognise that of your business and ours are people – so we’re all about working with you in long term partnership to improve not just profits but also cultures & leadership behaviours, so that people will want to stay and join you.

CFH Deep Diagnostic©  

A Deep evaluation across 8 strategic areas

We determine what’s already great that should be maximised vs. what could be improved and why

  • All things Customer

    Everything CFH does starts and stops with deeply understanding & evaluating all things customer: who they are, their wants & needs, their buying behaviours & how well your offering, products & CX experience does / will meet your customer(s) current & future needs

  • Organisation

    We’ll determine how aligned your business Essence (Vision, Mission, Values & strategies) are to the delivery of CU needs, your culture, structure & vs. the market

    We’ll also consider your strengths, weaknesses, opportunities & threats & its readiness for change

  • Delivery/Op model

    We’ll evaluate your e2e operational structure & CX delivery model(s) to identify the root cause of any performance failures.

    We’ll also identify any opportunities for improving your people, tools processes, technology, 3rd party logistics, data, MI & reporting

  • People & Culture

    A deep review of the effectiveness, capability & skill of your people, HR processes, structure, teams & wider leadership:

    We’ll also evaluate how well you are training, enabling, inspiring, empowering & engaging your people

  • Brand, Sales & Marketing

    We’ll evaluate the strength & alignment of your brand & marketing across your organisation

    We’ll also see how well you are setup to win & convert sales opportunities / optimise SEO etc

  • Governance & Control

    We’ll determine the strength & gaps in your decision governance & more general risks & controls frameworks

    We’ll also consider how well you manage risk & how clear you are about who does what, when & how?

  • All things financial

    We’ll complete a top to bottom review of your P&L, balance sheet & working capital to identify opportunities for cash, profit & cost out improvements

    We’ll also recommend how you can improve your financial controls & financial reporting processes

  • Commercial opportunity

    Lastly, we’ll identify all those untapped opportunities for organic growth, M&A & wider value creation

    We’ll also advise you how to improve your business valuation & attractiveness to investors

Shaping your business success today and for always. Globally.

Our mission

To create a world where business and customer success is simple.

Our purpose

To help businesses thrive

Our mission & purpose is to ensure that every business we work with thrives forever: Creating a world where business success is simple; where customer satisfaction is a given not a vision; Where we are able to make business experience rewarding to all.